Question 1

Which areas get free delivery?

Accepted Answer

Delivery is free within Nyeri town and its environs, Karatina and nearby towns, and the Nairobi metro area. Central Kenya is charged a flat KES 250 and the rest of Kenya KES 450.

Question 2

What payment methods do you accept?

Accepted Answer

You can pay online by card or mobile money through our secure checkout. Pay on delivery is available in selected delivery zones.

Question 3

How long does delivery take?

Accepted Answer

In-stock items are delivered same day or next day within Nyeri, Karatina and Nairobi. Other regions take two to four days. Sourced and pre-order items show an estimated sourcing time on the product page or quote.

Question 4

What happens when I request an item?

Accepted Answer

Submit the item with your budget and requirements. Our sourcing team reviews it, finds the item and sends you a formal quote in your dashboard. You accept or decline, and only pay once you accept.

Question 5

Is pay on delivery available everywhere?

Accepted Answer

No. Pay on delivery is only enabled for zones we service directly. The checkout will tell you whether it is available for your address.

Question 6

Does requesting an item cost anything?

Accepted Answer

No. Submitting a request and receiving a quote is completely free. You only pay if you accept a quote.

Question 7

Can I return an item?

Accepted Answer

Yes. Report any fault or mismatch within seven days of delivery and we will repair, replace or refund. Secondhand items carry a 30-day functionality guarantee.

Question 8

Who is AffoMarkets?

Accepted Answer

AffoMarkets is a Kenyan commerce and sourcing company. We sell what we already stock and source what we do not, handling quoting, payment, fulfilment and delivery end to end.

Frequently asked questions

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